b'SCHEDULE OF EVENTSand then go through certain challenges that construction industry TUESDAY, FEBRUARY 25 professionals face when it comes to permanent bracing of long span trusses. Jim will also provide several tips for the safe and efficient 4-7 pmRegistration handling and installing of long span trusses.5-7 pmVIP Reception(Invitation Only)WEDNESDAY, FEBRUARY 26 SALES AND MARKETINGStriving for ExcellenceThe Key to Superior 6:30 am-5 pm Registration Customer Service6:30-8:30 amContinental Breakfast Thomas Hudgin EXPO SCHEDULEHere today, here tomorrow is everyones dream for long term frame 7:30-8:30 amEducational Breakout Sessions building business success. To achieve this goal, you must be superb and passionate in beating your competition and about becoming the BUSINESS MANAGEMENT best in customer service. This is critical not only to survive in todays Solutions for Skilled Labor Crisis challenging economy, but to also be on top. This presentation describes Alan Kerschen effective techniques in developing a superior customer service image at Construction is a complex industry and Alan is in a unique position tolittle or no cost. Topics include: five ground rules for a superior customer offer an ears to the ground perspective on the skilled labor shortageservice team; ways to exceed customer expectations; fixing problems as he hears first-hand reports of this problem from clients all over thetwo ways; asking for constant feedback from customers; determining country. 81% of employers are unable to find skilled labor for theirwhat your customers value most; getting rid of your telephone menu projects and at the same time, younger employees are not looking atsystem; and figuring out why customers go to your competition.construction as a stable field of employment.Recruiting construction professionals requires a thorough understanding of each specialized field within the industry. Your company will ultimatelySAFETY AND TECHNICAL KNOWLEDGEreap the benefits of a successful strategy for hiring skilled workers.How to Respond to an OSHA Enforcement InspectionGary Auman NFBA Legal Counsel, Gary Auman, will review the dos and donts of SALES AND MARKETING participating in an OSHA inspection, and the impact of post-inspection Post & Frame Construction on the Texas Gulf Coast decisions. He will also review what differences you can expect if you Ken Sherman are in a state plan vs. a federal OSHA state, and the areas that OSHA Post and Frame (P&F) inquiries and construction is on the rise along theis likely to focus on during the compliance inspection of a post-frame Texas Gulf Coast as owners are starting to realize the cost differencejob site.between P&F and pre-engineered and stick built structures. This is creating an open field for marketing of P&F buildings due to the very limited number of P&F contractors on the coast .This session will help9:40-9:50 amBREAKemployers determine possible opportunities to expand their business9:50-10:50 am Educational Breakout Sessionsinto the Texas Gulf Coast areas, the requirements for construction in hurricane prone regions and in flood prone areas, and the special requirements of the Texas Department of Insurance Windstorm Division. BUSINESS MANAGEMENTSAFETY AND TECHNICAL KNOWLEDGE Working On Your Business RoundtablesMike McKinley & Todd CarlsonStopping the Toppling This roundtable format will create an atmosphere where the exchange David Bohnhoff Ph.D, P.E. of key issues can be discussed at a rapid pace.This will allow Geared toward non-engineers, this presentation provides an overviewparticipants in the room to get direct answers to their specific questions of components and systems used by post-frame building designersand information on the most critical issues related to labor, change, to handle horizontal components of building loads.This includesleadership, management and growth of their business. use of embedded posts, rigid frames, attached cladding/sheathing, diagonal bracing, diaphragm trusses, and shearwall trusses.Evolution, applicability, critical construction details, and pros and cons of these various techniques will be discussed.Learn why and how floating roof systems, open sidewalls and building dimensions affect overall building design.8:30-8:40 amBREAK8:40-9:40 amEducational Breakout SessionsBUSINESS MANAGEMENTBest Practices for the Framing IndustryJim Vogt This presentation will address a number of issues related to permanent bracing of long span trusses by reviewing recent case studies. It will begin with a brief overview of the purpose of permanent bracing 10 / 2020 FRAME BUILDING EXPO -DESMOINES, IOWA'